Please review our Return and Delivery Policy to understand our procedures and your rights concerning your orders.

Delivery Policy

• Shipping Partner: We proudly partner with The Courier Guy and KARGO to ensure prompt and reliable delivery of your orders. You can also arrange your own shipping company to collect.
• Delivery Timeframe: Orders are typically processed within 1-2 business days. Delivery times vary based on your location, generally ranging from 3-7 business days.
• Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order.
• Tracking Your Order: Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

Return Policy

• Eligibility: Products can be returned within 30 days of receipt for a refund or exchange, provided they are in their original condition and packaging.
• Procedure: To initiate a return, please contact our customer service team at info@g1tradepoint.co.za with your order details. They will provide you with a return authorisation and instructions.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.
• Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-7 business days,less a 20% handling fee.
• Exchanges: If you wish to exchange a product, please indicate the desired item in your return request. Exchanges are subject to product availability.

Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us immediately at info@g1tradepoint.co.za with photos of the damage. We will arrange for a replacement or refund as quickly as possible or negotiate with the shipping company.

Thank you for choosing G1Tradepoint. We value your business and strive to ensure a smooth and satisfactory shopping experience. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team.